Returns & Exchanges

Thank you for shopping at StraysDeserveLove. Our online store offers apparel thoughtfully designed to celebrate and support animal rescue. Each item is made with quality materials and carefully inspected by our Quality Assurance team before shipping to ensure it meets our standards.

Return Policy Overview: While we aim for every order to meet your expectations, we understand that returns may sometimes be necessary. Please read this policy carefully, including situations where returns may not be accepted. Returns or exchanges are only in accordance with our Returns Policy. Please also review our Returns Policy for more details.

Order Processing & Cancellation: Orders are processed and shipped within 3–7 business days. Cancellations are only possible before the order has shipped and within the cancellation window shown at checkout.

Eligibility for Returns & Refunds:

• You may request a return within 30 days of receiving your item.
• Non-returnable items: Items that have been worn, washed, damaged, altered, or have had tags removed cannot be returned. Products affecting resale condition are also excluded.
• Damaged or Incorrect Items: If your item arrives damaged, defective, or incorrect, please contact us with clear photos before returning. Do not ship the item back until you receive confirmation from our team.

Return Process:

1. Receive your order and identify any issues.
2. Contact Customer Support: Email our support team.
3. Confirm Return Eligibility: Ensure the item is unused, in original packaging, and suitable for resale.
4. Receive Return Instructions: Our team will provide the correct return address after approval.
5. Ship the Item: Send the item to the provided address and email us the shipment details.
6. Refund Processing: Once received and inspected, your refund will be issued.

Return Address: 4/F, Building B, Ke Sui Golden Valley Industrial Park, No.1 Dongfeng West Road, Dali Village, China.

Return Shipping Costs:

• Customer Responsibility: Returns due to personal preference or non-defective reasons require the customer to cover return shipping costs.
• Our Responsibility: If the return is caused by a damaged, defective, or incorrect item, StraysDeserveLove will cover the return shipping cost.

Refund Processing Time: Refunds are typically processed within 3 business days after inspection. Your bank or payment provider may require additional time to post the refund. Once we receive and inspect your returned item, we will begin the refund or exchange process. Please allow up to 14 days from the date your return is received for processing.

Important Notices:

• Do not return items without authorization: Please do not send items back to the original shipping address unless instructed by our support team.
• No restocking fees: We do not charge restocking fees. Return shipping costs apply unless the return is due to our error.

Contact Information:

Email: service@straysdeservelove.com