Contact Us
Have a question about your order? Need assistance? Or simply want to connect?
We're always here to help.
Get In Touch
If you can’t find the answer on our FAQ or information pages, our team is ready to assist you.
Email us at: service@straysdeservelove.com
To help us support you as efficiently as possible, please include the following information in your message:
- Your full name
- Your contact phone number
- Your city and state
- Your order number (if applicable)
- Product photos (for returns, exchanges, or damaged item requests)
We aim to respond within 24 hours (excluding Sundays).
Customer Service Hours
Our support team is available during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM (EST)
- Saturday: 10:00 AM – 6:00 PM (EST)
- Sunday: Closed (you may still email us — we’ll reply on Monday)
Frequently Asked Questions
Q: How long will it take to receive my order?
A: Orders typically require 3–7 business days for processing. After shipment, delivery usually takes 14–20 business days, depending on your location. Tracking information will become active once the package reaches the international carrier.
Q: What is your return policy?
A: Once we receive and inspect your returned item, we will begin the refund or exchange process. Please allow up to 14 days from the date your return is received for processing.
Q: How can I contact you about my order?
A: You can contact us anytime at service@straysdeservelove.com or by using the contact form on this page. We're committed to helping you every step of the way.
Thank you for choosing StraysDeserveLove.
— StraysDeserveLove Support Team