Contact Us

Got a question about your order? Need help with sizing? Or just want to know more about our products?

Our team is here to help and make your shopping experience as smooth and easy as possible.

Contact Us

If you haven't found the answer you're looking for in our FAQ or information pages, our team will be happy to assist you with everything related to your order, sizing, products, or after-sales service.

Email us: service@straysdeservelove.com

To help us serve you quickly and efficiently, please include the following information in your message:

  • Full Name
  • Contact Phone Number
  • City and Region
  • Order Number (if applicable)
  • Product Photos (for returns, exchanges, or if there is product damage)

We aim to respond to all inquiries within 24 hours (excluding Sundays).

Customer Service Hours

Our customer service team is available during the following hours to assist you with order, product, and shopping inquiries:

  • Monday – Friday: 9:00 AM – 5:00 PM (EST)
  • Saturday: 10:00 AM – 6:00 PM (EST)
  • Sunday: Closed (You can send an email anytime, and we will reply on Monday)

Frequently Asked Questions

Q: When will my order arrive?

A: Orders typically take 3–7 business days to process. After shipping, delivery usually takes 14–20 business days depending on your location. Tracking information will be activated once the shipment reaches the international carrier, allowing you to easily track your order.

Q: What if the size isn't right or I want to return the product?

A: We want you to feel comfortable and confident in your choice. After receiving and inspecting the returned product, we will initiate the refund or exchange process. Please allow up to 14 days from the date of return receipt for processing.

Q: How can I get help with my order or choosing the right product?

A: You can contact us anytime via service@straysdeservelove.com or by using the contact form on this page. Whether you need help with your order, choosing the right size, or learning more about a design, our team is ready to assist you every step of the way.

Thank you for choosing StraysDeserveLove. We hope you find pieces that express your taste and accompany you with comfort and elegance every day.

— StraysDeserveLove Support Team